What is the airnest mattress made of?
The airnest core is made from food-grade polypropylene, with no chemical-based foams or adhesives meaning no allergens, off-gassing or other nasties. airnest’s core is 100% recyclable meaning no foam or springs go into landﬁll at the end of its life.
Does the airnest mattress contain any nasty chemicals? Is it hypoallergenic?
The airnest cot mattress is hypoallergenic and free from nasties.The airnest core is made from food-grade polypropylene, with no chemical-based foams or adhesives meaning no allergens, off-gassing or other nasties.
Will the airnest cot mattress fit in all cots?
The airnest cot mattress- standard will fit the most common size cot in Australasia. It has been designed for a snug fit complying with all mandatory safety standards of standard sized cots. The airnest cot mattress- standard is 1300 x 690 x 120mm. We also have 4 other sizes available. We recommend checking your cot will fit the mattress before making your purchase.
See our cot recommendations here.
What are the exact measurements of the airnest mattresses?
- airnest mattress- standard: 1300 x 690 x 120mm
- airnest mattress- long: 1400x 690 x 120mm
- airnest mattress- wide: 1300 x 760 x 120mm
- airnest mattress- oval: 1220 x 700 x 90mm
- airnest mattress- small: 1200 x 600 x 110mm
Where is the airnest system made?
The airnest mattress is assembled in New Zealand using imported components. The core comes from the USA and has been tested against similar products from other countries, it is far superior and will last longer meaning it can be reused for more than one child. The mattress protector is made in New Zealand using imported components and the sheets are made in China.
How do I wash my airnest mattress?
Please find our care instructions for the airnest mattress here.
How do I remove the mattress cover to wash it?
The cover has a full zip around the mattress, which allows for ease of changing and washing as needed! See our full care instructions for the airnest mattress here.
How often should I wash my airnest mattress?
You can wash your airnest cot mattress as often as needed. Spot clean, or give it a full rinse whenever you like! See our full care instructions for the airnest mattress here.
Do I need to wash my airnest mattress before I use it?
It isn't necessary for you to wash your mattress before use, but if you would like to, feel free! As the mattress and cover can be cleaned as much as needed, washing before use is completely up to you. See our full care instructions for the airnest mattress here.
How long can my baby use the airnest mattress?
As long as they are sleeping in their cots! Because the airnest mattresses are so easy to clean, they can also be used for little brothers and sisters as they come along.
other airnest products
Is the airnest mattress cover waterproof?
The airnest mattress cover is not waterproof, as this would eliminate breathability and increase overheating, which would create a breeding ground for bacteria. Our mattress covers are specifically designed for the airnest system to give your baby the perfect balance of firmness and softness with extra piece of mind.
Can I use the airnest mattress cover on other brand mattresses?
Unfortunately not! The airnest mattress cover is only for use with an airnest mattress core.
Can I use another brand mattress protector on my airnest cot mattress?
If you use a mattress protector, ensure it is a breathable one, like our airnest merino mattress protector, to ensure airnest's breathability is maintained.
Can I use the airnest mattress protector on other brand mattresses?
Yes, it can be used with any mattress the same size as the airnest mattress.
Do you sell sheets?
Yes! Our airnest TENCEL® Sheets which are designed to work with our other airnest system products. They are the perfect blend of 95% natural TENCEL fibre and 5% elastane gives the airnest sheet exceptional moisture wicking properties and softness that feels so good on baby’s skin, you’ll want some for yourself.
orders, shipping & returns
How long will it take for my order to arrive?
Products are couriered and tracked from our warehouse near Auckland. We typically expect delivery within 2 working days to most major metro areas, however some variation may occur depending on your location. If you're having problems with delivery, don't hesitate to get in touch.
Is Shipping Free?
Shipping is free for all orders over $150. A flat rate ($10-$20 depending on your location) will be charged for orders under $150.
Will my item be sent Signature Required?
Yes, our orders are delivered with Signature Required (with the exception of Rural Delivery addresses). If you are not home at the time of delivery, a card to call will be left. You can arrange re-delivery, or arrange to pick your order up from the depot. Rural Delivery orders will be sent with Authority to Leave.
If you're having problems with delivery, don't hesitate to get in touch.
Where do you deliver?
We offer shipping across New Zealand and Australia to any location where a delivery service is provided. Please get in touch if you would like to order for Australian delivery.
How do I check the order of my status?
You can log into your account to check your order history, and current order status.
Why hasn't my order arrived yet?
If your order has taken longer than expected to arrive, please get in touch.
Will my products all ship together?
Yes, as long as all items are in stock, they will all ship together. If one item is out of stock, we will wait until it is available to send your items together. If you need one item sooner, please let us know.
Do you offer installment plans for payment?
Yes! We offer our customers Laybuy!
What's your returns policy?
You can try the airnest mattress risk-free for 30 days. All other products can be returned or exchanged with 30 days of delivery, as long as they are unopened/unused. Only items purchased at full price can be returned or exchanged. Find our full returns policy here.
How does the airnest mattress 30 day risk-free trial work?
We make the airnest mattress with the goal of designing a safe, clean sleep surface, that every baby will love. However, if you're having second thoughts for any reason and need to return your airnest mattress for a refund, we want to make that process as simple as possible. To get the returns process started contact us and we'll get the ball rolling. Once the returned item arrives back with us, we'll be able to process your refund - this may take up to 14 days.
Do your products come with a warranty?
Our airnest cot mattress comes with a 5 year warranty on the mattress core and a 2 year warranty on the cover. Find our full warranty policy here.
Do you ship to PO Boxes?
Unfortunately our courier handler is unable to deliver to PO Boxes.
Are you in any retailers?
Select products are available at Baby on the Move stores nationwide.
Do you make airnest mattresses for older kids or adults?
This is on our list for next year! Sign up to our newsletter to keep updated on this!
How can I partner with you?
Want to get on board with our mission to provide babies with safer, cleaner, better sleeps? We would love to hear from you! Email us at firstname.lastname@example.org We can’t wait to hear from you!
Can't find what you're looking for?
We’re here for you! Please feel free to contact us with any and all question you might have. Drop us a line at email@example.com