We offer free shipping nationwide. Products are couriered and tracked from our warehouse in Auckland. We typically expect delivery within 2 working days to most major metro areas, however some variation may occur depending on your location.
If you're having problems with delivery, don't hesitate to get in touch.
You can try airnest risk-free for 30 days.
We make airnest products with the goal of designing a safe, clean sleep surface, that every baby will love. However, if you're having second thoughts for any reason and need to return your airnest for a refund, we want to make that process as simple as possible.
To get the returns process started contact us, and we'll get the ball rolling.
Once courier pickup is confirmed, we'll be able to process your refund - this may take up to 14 days.
On top of the risk-free trial period, you're covered by all the normal New Zealand consumer laws & protections.
Our airnest Cot Mattress comes with a 5 year warranty on the mattress core and a 2 year warranty on the cover. The warranties covers defects in manufacturing workmanship and materials and are subject to:
- You are the original purchaser of the product (or it was a gift from an original purchaser), and you can supply proof of purchase;
- The detailed care instructions have been followed;
- The cover is replaced before use by each new baby;
- When not in use the mattress is stored flat without anything placed on top, and in a clean environment away from heat.
We reserve the right to decline warranty service for any product that is returned with significant soiling or in an unsanitary condition.
Under this warranty we will, at our discretion, repair the product, provide a refund, or replace it with the same or similar product.
This warranty is in addition to any rights you may have under the Consumer Guarantees Act 1993. Our warranty does not apply to purchases for business purposes. If you purchase our product for business purposes then you also agree that the Consumer Guarantees Act does not apply to these products .